Error Reloading Gift card - Code: 9842: Error Message: Card Type not recognized

Error Reloading Gift card - Code: 9842: Error Message: Card Type not recognized


Error Reloading Gift card

Permissions: This resolution requires no special permissions in SkyTab.

Timing: This task will take approximately one (1) minute to complete.

Reswipe Card

Try attempting to swipe the gift card again.

Type in the card number manually

  1. Press OK to dismiss the error dialog.
  2. Tap on the field to manually enter the gift card number.
  3. Press Reload.

If the issue continues, please contact POS Support. 



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