Failed Connecting to Lighthouse

Approximate Fix Time: 10-15 minutes

Issue: The KDS displays an error (shown here) saying there is no connection to Lighthouse.

Likely Cause: This issue can be caused by an internet outage, network issues which block traffic from Lighthouse or an incorrect configuration of the KDS in the POS.

Check Internet Connection (Requires another device)

Using another device which is connected to your network, attempt to access the internet.

If you are using a mobile phone, you will need to turn off your mobile data and use only the WiFi on your network to attempt.

I am unable to connect to the internet

If your internet is not functioning, your KDS will not be able to communicate with Lighthouse. This does not prevent usage of the KDS, as long as your internal network is still functioning.

I am able to connect to the internet with a different device

If your internet is functioning but you are still receiving this error, you will need to check whether the KDS is able to receive information or if the KDS configuration is set properly in the POS.

Resending KDS Configuration from SkyTab POS

Open Settings

Requirements:

2. You will need the IP address of the KDS Station that needs the configuration re-sent. (Located in the bottom right of your KDS screen.)
3. You will need manager permissions in the POS to complete this procedure.

Navigate to Manager > Settings > Hardware > Printers.

Select KDS from Printer List

Select the KDS Station from the Printers list.

Edit Printer Setup

Tap on Edit Printer Setup.

Verify the following fields are correct:

3. Name
4. IP
5. Printer Model (Must be set to SkyTab KDS)

Press Save when the information is correct.

Send Config

Press the Send Config button on the Printers screen.

Permit Network Traffic (Requires Your IT)

Requirements:

2. Your IT Professional will need to complete/verify these settings.
3. You will need the login/password for your router.

Each router has different steps/processes for opening ports through the firewall.

The following is required for SkyTab KDS to function and communicate properly:

3. Port 9100 - for KDS internal communication
4. logs.us-east is KDS logging
5. lighthouse-api for KDS endpoints

Contact Support

If you are unable to resolve this issue or need help, tap the Remote Support button on your KDS screen, located in the bottom left portion of the screen.