SkyTab KDS - Configuration Not Loading Error

SkyTab KDS - Configuration Not Loading Error


Configuration Not Loading Error

Approximate Fix Time: 10-15 minutes

Issue: The KDS displays an error (shown here) saying there is no connection to Lighthouse.


Likely Cause: This issue can be caused by network issues or an incorrect configuration of the KDS in the POS.

Check Local Connection (Requires another device)

Requirements:

You will need manager permissions in your POS to complete this procedure

Using another device connected to your local network, verify that the device is connected to other devices on your network.

You can use these steps to verify:

  1. Navigate to Manager > Settings > Hardware > Printers.
  2. In the Printers list, select a printer which is not attached to the POS station you are using.
  3. Tap Test Print.

The device is unreachable

If your local network is not functioning, you will see an error similar to the one shown here. You will need to contact support or a technician to troubleshoot your network equipment.

Contact Support

If you are unable to resolve this issue or need help, tap the Remote Support button on your KDS screen, located in the bottom left portion of the screen. 

Other devices are working

If you were able to test print successfully, this indicates the issue is isolated to your KDS station.

Select KDS from Printer List

Select the KDS Station from the Printers list.

Edit Printer Setup

Tap on Edit Printer Setup.

Verify Configuration Information

Verify the following fields are correct:

  1. Name
  2. IP
  3. Printer Model (Must be set to SkyTab KDS)

Press Save when the information is correct.

Send Config

Press the Send Config button on the Printers screen.

Network Issues (Requires Your IT)

Requirements:

  1. Your IT Professional will need to complete/verify these settings.
  2. You will need the login/password for your router.

Once you have logged into your router, you will need to verify the following:

  1. Your KDS and POS are on the same subnet
  2. Your KDS has a valid IP address issued to it

Contact Support

If you are unable to resolve this issue or need help, tap the Remote Support button on your KDS screen, located in the bottom left portion of the screen.


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