Lighthouse Business Manager

DoorDash Marketplace Installation Guide

Please follow the steps below to install the DoorDash Marketplace integration.

DoorDash Account Requirement

Note: Before installing the DoorDash application, an active DoorDash merchant account must be created and activate. To create a DoorDash account, please click here.

Installing the DoorDash Marketplace Application

1. Log in to Lighthouse Business Manager.
2. Select Marketplace from the left navigation bar, then select DoorDash. Click View Details to access the DoorDash application page.

3. Click Install.

(Note: If the application prompts you to “Request POS Upgrade,” you must click that and follow the prompts to arrange for a software update before you can continue with the installation.)

4. On the next screen, you will be presented with a form to complete. Enter your contact information into the Contact Details section and click submit.

(Note: To indicate if you already have a DoorDash account, select the checkbox My restaurant has a business account with DoorDash.)

5. Once the form is submitted, the information is sent to DoorDash and access is granted to your Lighthouse location.
6. At this point, DoorDash will work on linking your DoorDash account to your Shift4 Marketplace account. The in-progress state is shown by a clock symbol next to the DoorDash name on the left-hand side of the screen, and a gray symbol at the top section of the screen.

(Note: DoorDash’s account and application process can take up to twenty days. For more information about

processing time, you can reach out to DoorDash directly.)

7. While you are waiting for the accounts to be linked, the next step is to configure your Menu Manager in Marketplace. Menu Manager is accessible on the left side navigation bar.

1. Menu Manager is where you will be able to create and publish your online menu, which includes adding menu items and setting appropriate business hours. You can click here for additional instructions on setting up Menu Manager.

8. Once DoorDash has set up the application on their end and your online menu has been configured, a test order will be sent to check connectivity and the integration will be enabled for that location. Once this occurs, you will be notified by DoorDash.
9. To confirm a successful installation, you will see a green check mark on the DoorDash application page. You will also see DoorDash listed without the “clock icon” in the left navigation sidebar.

Need Help With Your DoorDash Account?

If you are needing assistance with your account (i.e., making sure data is being pulled in correctly) or are just looking for general account information, please contact DoorDash at help.doordash.com.

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