Apply New Card Payment to Pre-Auth Ticket
Changing a Card Payment for a Pre-Auth Ticket
You will need permissions on the POS to void payments to complete this task.
This task will take approximately one minute to complete.
If a customer asks to use a different card for a ticket which already has a pre-authorization, you will need to remove the pre-auth before you can add the new card. This can also be used in situations where one customer has started a pre-auth for a group and the group wants to split the check.
Locate the Ticket
Begin by locating the ticket you need to settle with the new card by navigating to Order > Open. Tickets with Pre-Authorizations on them will be noted as such in the ticket grid.
Start Payment Process
Once you have the correct ticket selected, tap Take Payment.
Do NOT complete the transaction using the dialog which appears. Tap NO.
View Payment Summary
Tap Payment Summary on the ticket to see the Pre-Auth payment.
Void the Pre-Auth Payment
Tap on the Pre-Auth Payment in the Payment Summary. Confirm that you wish to void the payment by pressing OK.
Add New Payment
Once the Pre-Auth payment has been voided, tap on the Credit tender to add the new payment, following the prompts on the screen.
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