Voiding a Payment on SkyTab POS

Voiding a Payment on SkyTab POS


Voiding a Payment on SkyTab POS


Getting Started

You will require the Void Transactions permission to complete this procedure.


This process will take approximately 1 minute to complete.

When the incorrect payment method is taken on a ticket, the best way to apply the appropriate payment is with a void.

Note: Void should be used for same-day payment changes. When working with historical data, it is best to use refund.


Start from the Completed Ticket

Navigate to completed tickets by tapping on Order > Completed. Select the ticket with the incorrect payment. Tap Void Payment on the bottom left of the screen.


















Void the Incorrect Payment

Select the incorrect payment from the list, then press Void.

Once the payment has been voided, it will be reopened and moved to the Open tab on the Tickets grid. All tips and gratuities associated with the payment will also be voided.



Verify the Payment is Voided

After voiding the payment, navigate to the Open tab in the Ticket grid. Select the ticket and tap Payment Summary. The voided payment should be shown in red.

Apply the Correct Payment

Select the ticket from the previous steps (if you do not already have it selected) and tap Take Payment and select the proper tender choice.


(The example screen shows both the voided payment, along with the new payment.)


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