How to Void a Payment

When the incorrect payment method is taken on a ticket, the best way to apply the appropriate payment is with a void.

Note: Void should be used for same-day payment changes. When working with historical data, it is best to use refund.

Start from the Completed Ticket

Navigate to completed tickets by tapping on the Order tab. Select the ticket with the incorrect payment. Tap Reopen Ticket on the bottom left of the screen.

Add an Item to the Ticket

Once the ticket is reopened, you will need to add an item to the ticket.

This step is crucial, as it allows you to void off the incorrect payment. Without this step, the ticket will automatically close since it has been paid in full.

Navigate to the Incorrect Payment

Tap Take Payment to navigate to the payments page. Now select the Payment Summary tab at the top of the ticket.

Void the Incorrect Payment

To void the payment, select the incorrect payment. On the Void screen (as shown here), tap OK to void the payment.

The Payment Will Turn Red

After voiding the payment, it will be highlighted in red to indicate that it has been voided.

Remove the Item Added Earlier

Now we must go back to the ticket to void off the item we added to the ticket. Select back on the top left of the screen to return to the ticket. Select the extra item and tap Remove Item(s).

Void Item Continued

Select a reason for voiding the item. Add a comment if necessary. Then select Void.

Reasons can be set up in Manager > Settings > Business > Reasons

Apply the Correct Payment

Once you've voided off the extra item, now tap Take Payment and select the proper tender choice as normal.

In this photo, you can see the voided payment, along with the new payment.