Configuration Not Loading Error Approximate Fix Time: 10-15 minutes Issue: The KDS displays an error (shown here) saying there is no connection to Lighthouse. Likely Cause: This issue can be caused by network issues or an incorrect configuration of ...
Resending KDS Configuration from SkyTab POS Open Settings Requirements: You will need the IP address of the KDS Station that needs the configuration re-sent. (Located in the bottom right of your KDS screen.) You will need manager permissions in the ...
Failed Connecting to Lighthouse Approximate Fix Time: 10-15 minutes Issue: The KDS displays an error (shown here) saying there is no connection to Lighthouse. Likely Cause: This issue can be caused by an internet outage, network issues which block ...
Refreshing Data on SkyTab KDS To refresh the data on a given SkyTab KDS, use the following steps: Tap the Gear icon in the lower left of the screen on the KDS. In the top right corner, tap on the Refresh button. Tap on Dismiss to exit the Settings ...
Clearing All Tickets from KDS Station On your SkyTab KDS, tap on the Clear All button near the bottom left corner of the screen (next to the Gear icon). Tap on the Yes, I'm Sure button to confirm the action. All Tickets on the KDS will be cleared. ...